Effective from 01/01/2026. Bamba Victoria Falls reserves the right to update this policy. The policy in force at the time of your booking applies to that booking.
All bookings require payment in full to confirm. Until payment is received in full, your booking is provisional and your seat is not guaranteed.
Once we receive full payment, you’ll get a confirmation email with your booking reference, meeting point, and pickup time. If you don’t receive a confirmation within 24 hours of payment, contact us — your booking isn’t confirmed until we’ve sent it.
Cancellation requests must be made in writing — by email to info@bambavictoriafalls.com or by WhatsApp to +263 77 373 5533. The date we receive your cancellation request, not the date you sent it, determines which window applies.
We’ll do our best to accommodate date changes if you let us know in advance.
If you don’t arrive at the meeting point at the scheduled time, we’ll do our best to wait or arrange an alternative — but the trip can’t be delayed indefinitely without affecting other guests. If you miss the departure, no refund is given.
If you know you’re going to be late, call or WhatsApp us as early as possible and we’ll do what we can.
Very rarely, we have to cancel a trip on our end. This may happen due to:
If we cancel, you’ll be offered the choice of:
Weather decisions are made by Bamba in the interests of guest safety. Light rain or wind generally won’t stop a trip — Victoria Falls is a place where weather is part of the experience. But if conditions make an activity unsafe, we’ll cancel and offer a reschedule or refund as above.
For Bamba Day, if one component is affected by weather (for example, the boat) but the others can run, we’ll either substitute an alternative activity or refund a pro-rata portion of the price.
We’re not liable for delays, cancellations, or losses caused by events outside our reasonable control, including but not limited to: government action, border closures, civil unrest, strikes, natural disasters, pandemics, fuel shortages, or power outages.
In a force majeure event, we’ll do everything we reasonably can to reschedule your trip or offer alternative dates. Refunds in force majeure situations are at our discretion and may depend on costs already incurred on your behalf.
Approved refunds are processed within 14 working days of the cancellation being confirmed. Refunds are made by the same method used for payment, where possible.
Bank fees, payment gateway charges, and any third-party booking platform fees (Viator, GetYourGuide, PayGates and similar) are non-refundable and will be deducted from the refunded amount.
We strongly recommend that all guests take out travel insurance covering trip cancellation, medical emergencies, and personal liability. Travel insurance is the simplest way to protect yourself against losses caused by cancellations within the 30-day window, missed flights, illness, or other unforeseen events.
You participate in Bamba activities at your own risk. By booking with Bamba, you confirm that you are physically able to take part in the activity you’ve booked, and that you accept the inherent risks of activities involving water, wildlife, vehicles, and the outdoors.
Our guides may decline to allow a guest to participate, or remove a guest mid-activity, if they reasonably believe the guest is intoxicated, behaving unsafely, putting other guests at risk, or unfit to continue. No refund is given in these circumstances.
Bamba carries appropriate operating licences and insurance for our activities. Personal items, valuables, and electronic devices are brought along at your own risk.
Children are welcome on most Bamba activities, with conditions:
If something goes wrong, talk to us. We’d much rather sort an issue out directly than have it become a complaint. Most things can be resolved with a phone call.
Email: info@bambavictoriafalls.com WhatsApp / Phone: +263 77 373 5533 Address: Cnr Parkway & West Drive, Victoria Falls, Zimbabwe
This policy is governed by the laws of Zimbabwe.
